Terms and Conditions

7-Day Money Back Guarantee

PaperPlainz offers a 7-day 100% money back guarantee on all Full Memberships with the exception of Memberships that last less than one month (typically, promotions or flash sales right before the exams) if we don’t deliver on what we promise. Refund requests are reviewed on an individual basis and it is at PaperPlainz’s sole discretion to approve a refund. If you have any queries about our refund policy, please contact us at info@paperplainz.com.

§ 1 General Provisions

These Terms and Conditions set out the rules for placing orders and providing services on the PaperPlainz website.
The terms used herein shall have the following meanings:
1. Client – a natural person (with limited or full capacity to effect acts in law) who has purchased or intends to purchase a Membership on the PaperPlainz website; only a consumer may be the Client;
2. Consumer – in accordance with the Polish Civil Code of 23 April 1964 – a User who as a natural person performs an act in law not directly related to this natural person’s business or professional activity using the Website;
3. User Account – individual account of the Client on the Website containing individual data of the Client and enabling the use of Services provided through the Website;
4. Service – the full scope of services provided electronically by the Service Provider for Clients in the scope specified in the Terms and Conditions. The essence of the service is to enable access via the Internet to the Website and materials made available through it, by purchasing a Membership;
5. Membership – a free of charge or fee-based contract concluded for a definite period of time, to the extent specified in the description of a given Membership, which grants access to the Services available through the Website;
6. Service Provider – an entity providing Services under these Terms and Conditions;
7. Website – a website kept by the Service Provider in the paperplainz.com domain;
8. Terms and Conditions – this document along with all annexes.
The Website offers free and fee-based Memberships via the Internet that grant access to Services, which in particular entail access to the following materials: solutions to questions from previous IB exams, explanations of theoretical concepts related to the subject, original questions in the format used during IB exams along with answers, and other proprietary materials that can serve as aids in preparing a student for an IB exam.
Detailed information on Services and Memberships is provided at paperplainz.com and may also be sent by email by the Service Provider.
The Client may contact the Service Provider by email at info@paperplainz.com, by using the contact form available at https://paperplainz.com/contact/ or by calling +351910911146 (we are required by law to provide a phone number, but please contact us by email; we are a purely online business, we reply quickly to messages and email/the contact form are by far the best ways to get in touch with us).
Orders can be placed around the clock on the Website.
As part of a purchased Membership, the Client is granted the right to use the access to the paid Service specified in the Membership for the period indicated therein.
The Service Provider is an entity independent of the International Baccalaureate (previously known as the International Baccalaureate Organization).
The Client declares and confirms that they have familiarised themselves with the offer and nature of the Services provided by the Service Provider via the Website.

§ 2 Terms and Conditions of Using the Service

The Service Provider provides Users with electronic services pursuant to distance contracts concluded by the Client and the Service Provider.
The Service Provider charges fees for the provision of Services to Clients in the amount prescribed in each Membership.
In order to place an order via the Website, the Client must meet the following technical requirements:
1. the Client must have a computer, laptop, or any other device connected to the Internet;
2. the Client must have access to email;
3. the Client must use the latest version of the web browser;
4. the minimum screen resolution must be 1024×768;
5. the Client must enable cookies in their browser.
The Services entail access to the Website via the Internet. Services rendered by the Service Provider via the Website include but are not limited to:
1. User Accounts;
2. Newsletter.
The conclusion of the agreement for the provision of the User Account is free of charge or payable (depending on the selected Membership) and takes place upon complete and correct registration on the Website. The contract is concluded for a definite period of time indicated in the chosen Membership. The Client may terminate the aforesaid contract at any time, in the manner specified herein.
The contract for the Newsletter is concluded free of change and takes place upon complete and correct subscription to the Newsletter on the Website. The contract is concluded for an indefinite period of time. The Client may terminate the aforesaid contract at any time, by completing the procedure provided by the Service Provider after clicking the “Unsubscribe” button, available in the footer of each email.
The Client may withdraw from the contract for provision of the Newsletter Service referred to above within 14 days from its execution, without giving a reason. A contract withdrawal template that can be used by the Client is appended hereto.
The Full Membership User Account enables the use of fee-based Services offered on the Website by the Service Provider.

§ 3 General Provisions

The Clients register their accounts on the Website.
The Services are rendered by: PaperPlainz – Magdalena Paluchowska, info@paperplainz.com, ul. Ceramiczna 6/14 05-803 Pruszków, Polska.
Individual accounts enable Clients to use the Services provided on the Website, including purchasing Memberships.
In order to register on the Website, the User has to fill in the registration form (and provide the following data: email, name, surname, account password).
Providing incorrect data is forbidden.
It is prohibited to create a User Account bots or other automated methods.
Any activities of the Clients should be compliant with the applicable provisions of law and good practices.
Each Client undertakes to:
1. use the functionalities and resources provided on the Website in accordance with its purpose;
2. observe the law and good practices;
3. respect the rights and personal interests of other Clients;
4. refrain from any action to the detriment of other Clients, the Website, or third parties;
5. refrain from disclosing any fee-based materials to third parties.
The Service Provider undertakes to take all necessary measures to ensure correct, secured, uninterrupted, and error-free access to the Website.
The Service Provider shall not be liable for:
1. actions undertaken by Clients;
2. failure to fulfill the specific requirements of the Client, other than resulting from the general purpose of the Website;
3. correctness, reliability, and accuracy of data obtained when using the Website;
4. results, grades and scores obtained by Clients in all types of tests, examinations, competitions.
The Service Provider shall not be liable for any damage caused by third parties which accessed the Website by using correct data (login and password) of any Client.
The Service Provider shall not be liable for losses and any other consequences caused by disclosure of password or login by the Client to a third party.
The Service Provider shall not be liable for any interruption in the operation of the system caused by technical problems in the hardware or software used by the Client or malfunction of the Internet, force majeure or forbidden interference of third parties which prevent the User from using the Website.
In the case of a notification of any unauthorised access to the Website, the Service Provider shall take immediate action to secure the data collected.
The Service Provider shall regularly create a backup of data placed on the Website, in order to minimise the risk of data loss due to the action of unauthorised persons or technical errors in the functioning of the Website.
The Service Provider reserves the right to intervene in the User Account in order to remove any irregularities in the Website operation, disruptions in the operation of the Account, or in order to improve and extend the scope of the Service.
The Service Provider shall have the right to make changes on the Website, in relation to the work conducted for the improvement and modernisation of the Website. In particular, the Service Provider shall have the right to change the Website’s functionalities.
The content published by Clients on the Website shall be their property and only they shall be liable for any potential infringement of third-party rights.
Placement of content that is illegal or contrary to good practices on the Website, and in particular pornographic content, vulgar content, or defamatory, offending religious feelings, inciting racial, ethnic or religious hatred, propagating phonographic or computer piracy, disseminating techniques of infringing data, viruses and any other materials similar in content or action is strictly forbidden and shall constitute an infringement of the Terms and Conditions.
The Service Provider shall have the right to edit and delete the content placed by the Clients to the extent it is inconsistent with the law. Any and all content inconsistent with the law shall be deleted by the Service Provider within 3 days of receiving a notification of their existence.
The account of a Client who commonly publishes illegal content or content that violates the personal interests of others may be blocked or deleted by the Service Provider.

§ 4 Services Provided Through the Website

Services provided through the Website include in particular:
1. registration of the User Account,
2. logging into the User Account,
3. edition of the User Account,
4. access to materials, such as:
  1. video explanations for past IB Physics exams,
  2. videos with concept explanations,
  3. Questionbank and Sub-topic Quizzes– a set of IB-style questions along with video explanations,
  4. Internal Assessment Guide.

§ 5 Conclusion of Contracts

The contract is concluded between the Service Provider and the Client.
All prices provided on the Website are gross prices (inclusive of VAT) specified in EUR.
The contract is made up of: Terms and Conditions, and Membership selected by the Client.
Orders may be placed on the Website using the Registration Form. The Service Provider does not allow placing of orders by phone personally. In some cases, the Service Provider may allow placing an order by email.
To make a purchase using traditional currency (e.g. by credit card or PayPal), the Client selects the Membership on the Website by clicking the “Let’s go” button located under the description of the main features of the selected Membership, including information about the total price including taxes and the duration of the Membership, which redirects the Client to the page containing the registration form.
Then the Client fills in the registration form and clicks the “Sign up” button, which redirects the Client to the payment.
In order to place an order, the Client is obliged to confirm the order by clicking the “Sign up” button on the registration form.
By clicking the “Sign up” button, the Client declares to be aware of making an order with the obligation to pay.
The contract is concluded when the Client confirms an order, i.e. when the Client clicks the “Sign up” button on the registration page.
To make a purchase using cryptocurrency, the Client selects the Subscription on the Website by clicking the “Pay with Crypto” button located under the description of the main features of the selected Subscription, including information on the total price including taxes and duration of the Membership, which redirects the Client to the cryptocurrency payment page.
The contract is concluded when the Client confirms the order, i.e. when the Client clicks the “Pay with Crypto” button.
In the case of cryptocurrency payments, registration is not automatic. The Service Provider undertakes to send the Client a Code enabling registration on the website for the selected Membership to the email address provided by the Client within 24 hours after receiving the payment. Then the Client then fills in the registration form and clicks the “Sign up” button.
The payment date shall be the day on which the payment should be credited to the Service Provider’s account.
In order to create a User Account, the Client has to confirm that she or he has read and accepts these Terms and Conditions.
After the Client places an order, the Service Provider sends an email confirming order placement along with information about its execution that include but are not limited to: name of the selected service, total price including taxes, presentation of the Client’s personal data provided in the order form.
The contract shall be preserved, secured, and made available by:
1. making these Terms and Conditions available on the Website;
2. preserving the content in the IT system of the Website.

§ 6 Payment Time Limits and Methods

The Website provides payment methods that are specified on the website.
The Client is obligated to pay within 3 working days from the date of purchase.
If there is a need to refund funds for a transaction made by the client with a payment card, the seller shall return them to the back account assigned to the Client’s payment card.

§ 7 Right of Withdrawal from the Contract

The Client may withdraw from the contract within 14 days from its conclusion (i.e. from the day on which the Membership was purchased), without giving any reason. The withdrawal period will expire after 14 days from the date of the contract. If access to Services has been made available to the Client at the Client’s request before the end of the 14-day withdrawal period, the amount paid by the Client shall be returned on the terms specified in §8 below.
In the case of purchasing a Membership lasting longer than a month, the Client may exercise an additional contractual right to withdraw from the Contract. If you wish to exercise this right, the Client should contact the Service Provider and complete the appropriate form.
In order to exercise this right, the Client must inform the Service Provider of their decision on this matter in the form of an unequivocal statement. The above-mentioned statement shall be sent by email to info@paperplainz.com or to the following postal address: Rua dos Arneiros 19/2 1500-055 Lisboa, Portugal. Such a statement may be filed on a form constituting Annex No. 1 hereto, but it is not mandatory.
In order to meet the time limit for withdrawing from the contract, the Client has to send information about them exercising the right of withdrawal before the time limit for withdrawing from the contract to one of the addresses indicated above.
Subject to the sections above, in the event of withdrawal, the amount paid for the Membership will be immediately returned to the Client, no later than within 7 days from the date on which the Service Provider was notified of the Client’s decision to withdraw from the contract. The payment will be refunded using the same payment methods that were used by the Client in the original transaction, unless the Client expressly agrees to a different solution. Under no circumstances will the Client incur any costs in connection with such refund.

§ 8 Termination

Reckoning

The Client is entitled to terminate the contract for the provision of services at any time during the term of the Subscription on the following terms:
1. In the event of important reasons, the Client is entitled to terminate the contract at any time and with immediate effect;
2. In the case where there were no important reasons – with effect at the end of the calendar month in which the declaration of termination of the contract was submitted.
The Client is entitled to terminate the contract in the form of an email.
In the event of withdrawal from the Membership agreement in the manner specified in §7 above or termination of the agreement by the Client, the Parties shall settle the amount paid by the Client. Settlement will be made as follows:
1. The Service Provider is entitled to keep the amount of 50% of the Membership price as an activation fee for the first access to all materials made available on the Website;
2. The Service Provider settles the remaining amount in proportion to the number of days of the Subscription in relation to the entire period of the Membership, for which the Client has paid remuneration.
The Service Provider is entitled to terminate the agreement with immediate effect if:
1. the Client grossly violates the provisions of the Terms and Conditions, in particular if the Client makes paid materials available to third parties;
2. The Client grossly violates the provisions of generally applicable law.
In the event of termination of the contract by the Service Provider, the Service Provider settles the price paid by the Client based on the terms set out in paragraph 3 above.
Settlement of the return of the price paid by the Client takes place within 7 days from the date of submitting the statement on termination of the contract.

§ 9 The Service Provider’s Responsibility Towards the Consumer Residing Within the European Union for Nonconformity of the Services with the Contract

The Service Provider shall be obliged to render services in accordance with the contract and free from defects.
The rules regarding the Service Provider’s liability under contracts for the supply of digital content or digital services is regulated by Chapter 5b of the Act of 30 May, 2014 on consumer rights.
In terms of complaints, the Consumer may exercise the rights granted to them by the provisions of the Act of 30 May, 2014 on consumer rights, including non-compliance of the services with the contract of sale.
The digital content or digital service is in conformity with the contract if, in particular, the following remains in conformity with the contract:

description, type, quantity, quality, completeness, functionality, compatibility, interoperability and availability of technical support and updates,
suitability for a specific purpose for which they are needed by the Consumer, about which the Consumer notified the Service Provider at the latest at the time of concluding the contract and which the Service Provider accepted.

In addition, in order for digital content or digital services to be considered being in conformity with the contract, it must:

be fit for the purposes for which the digital content or digital service of this type is usually used, taking into account applicable laws, technical standards or good practices;
be present in such quantity and have such features, including functionality, compatibility, accessibility, continuity and security, which are typical of digital content or a digital service of this type and which the Consumer can reasonably expect, taking into account the nature of the digital content or digital service and the content in advertising or on a label;
be supplied with accessories and instructions that the Consumer may reasonably expect to be provided;
be in accordance with the trial version or announcement that was made available to the Consumer by the Service Provider before the conclusion of the contract.

The Service Provider is liable to the Consumer for the lack of conformity with the contract of digital content or digital service provided continuously, which occurred or became apparent at the time when, according to the contract, they were to be delivered.
The Service Provider is liable to the Consumer for the lack of conformity of a digital content or digital service with the contract existing at the time of delivery and revealed within two years from that moment. Before the expiry of the above period, the Consumer may notify the Service Provider of finding a defect by sending an appropriate message via one of the communication channels referred to in §1 section 5.
The service provider confirms the receipt of the complaint.
If the complaint is considered unjustified by the Service Provider, the Service Provider provides an explanation for the rejection of the complaint.
If the Service Provider does not respond to the Consumer’s complaint within 14 calendar days from the date of delivery of the complaint, it is assumed that the Consumer’s complaint and their request have been accepted.
The Consumer is obliged to cooperate with the Service Provider, to a reasonable extent and using the least burdensome technical means (including, for example, using e-mail communication, sending the required print screens etc.), in order to determine whether the lack of compliance of the content or digital service with the contract results from the characteristics of the Consumer’s digital environment.

§ 10 Personal Data Protection

Data of the Clients shall be used solely for the purpose for which they were made available and the Service Provider undertakes not to disclose them to third parties, unless generally applicable provisions stipulate otherwise.
Detailed regulations on personal data protection are provided in the Privacy Policy published on the Website.

§ 11 Deleting User Accounts

The Client shall be entitled to delete their Account at any time. For this purpose, the Client should send the Service Provider a relevant statement in an electronic form or in writing.
The Service Provider may refuse to delete a User Account if the Client has violated these Terms and Conditions or applicable laws, and the Client’s data will be retained to clarify these circumstances and determine the Client’s liability.
An Account shall be deleted at the Client’s request within 14 days.
Deleting the Account is tantamount to termination of the contract for the provision of services and the provisions of §8 apply to it.
The Service Provider is entitled to delete an inactive User Account (i.e. a User Account that does not have an active Membership).
In the event of deletion of the User Account, the Client’s personal data is processed to the extent necessary for tax, billing, and archiving purposes.

§ 12 Amendment to the Terms and Conditions

Changes to the Service

The Service Provider reserves the right to amend the Terms and Conditions at any time, but only for important reasons, in particular due to changes in the provisions of the applicable law or technical and organisational changes in the manner of Service provision, as well as in the case of a change in the legal organisation of the Service Provider’s activity. The amendments shall not affect the placed, implemented, or completed activities performed by the website.
The Service Provider shall inform Clients of the amendments and their content 14 days prior to their introduction. The information shall be provided to the Client on the welcome page of the Website.
If the Client does not consent to the amendment of the Terms and Conditions, the Terms and Conditions in their current wording will apply until the end of the Client’s current Membership.
If the Client fails to undertake any of the above mentioned activities within 14 days from the date of delivery of information about the amendment to the Terms and Conditions (i.e. viewing the Welcome page), the amendment shall become effective as if the Client accepted the amendment to the Terms and Conditions as specified herein.
In the case of a contract concluded with a Consumer who is not an entrepreneur:
1. The service provider is entitled to change the digital content or digital service that is not necessary to maintain its compliance with the contract. The reasons for this change are as follows:
  1. changes in the provisions of applicable law;
  2. technical and organizational changes in the way the Services are provided;
  3. in the event of a change in the legal organization of the Service Provider’s activity.
The service provider cannot change the digital content or digital service provided in a one-time manner.
The introduction of changes to the Service will not involve any costs for the Consumer.
The Service Provider is obliged to inform the Consumer in a clear and understandable way about the change. If the change significantly and negatively affects the Consumer’s access to or use of digital content or digital service, the Service Provider is obliged to inform the Consumer in advance on a durable medium about the properties and date of making this change and the right to terminate the contract.
In the case referred to above, the Consumer may terminate the contract without notice, within 30 days from the date of making the change or informing about this change, if the notification took place later than this change.
The Consumer is not entitled to terminate the contract if the Service Provider has provided the consumer with the right to keep, without additional costs, the digital content or digital service in accordance with the contract, unchanged.

§13 Updates

The Service Provider informs the Consumer about updates, including security updates, necessary to maintain compliance of the Service with the contract, and the Consumer should then install these updates within a reasonable time, in particular within the time limit indicated by the Service Provider.
If the Consumer fails to install the updates provided by the Service Provider within a reasonable time in accordance with paragraph 1 above, the Service Provider is not responsible for the non-compliance of the Service with the contract resulting solely from the lack of updates, if:

The Service Provider informed the Consumer about the update and the consequences of not installing it;
Failure to install or incorrect installation of the update did not result from errors in the installation manual provided by the Service Provider.

§14 Non-Judicial Dispute Resolution

In order to resolve a dispute arising in connection with purchases made on the Website, the Client shall have the right to request assistance from the following institutions before bringing a case in a common court of law:
1. a permanent amicable consumer court referred to in the Act on Trade Inspection of 15 December 2000, by filing a motion to settle a dispute arising from the sales agreement;
2. the Voivodeship Trade Inspection Authority, by requesting to initiate mediation proceedings in order to resolve the dispute amicably;
3. poviat or a municipal consumer ombudsman or a social organisation protecting consumer rights.
Detailed information on possible non-judicial dispute resolution and available procedures is provided in registered offices and on the websites of institutions such as the Trade Inspection Authority, poviat (municipal) consumer ombudsmen, social organisations protecting consumer rights, and the Office of Protection Competition and Consumers.
Online dispute resolution platform for consumers and entrepreneurs at EU level (ODR platform) is provided at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual webpage with a comprehensive service point for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or service contract.

§ 15 Complaints Related to the Technical Functioning of the Website

Each Client shall be entitled to file a complaint on account of any malfunctions of the Website within 14 days from such malfunction. A complaint should be submitted via email and sent to info@paperplainz.com. The description of such malfunction should enable the Service Provider to identify the problem and to repair it.
The Service Provider shall examine the complaint within 14 calendar days from the date of receiving the complaint.
In case of a serious technical problem, the Service Provider reserves the right to limit access to the Website.
Any errors in the functioning of the Website, comments and information on the functioning of the Website, as well as cases of infringement of the Terms and Conditions should be reported to the Service Provider by email.

§ 16 Intellectual Property Rights of the Service Provider

The Service Provider shall have exclusive rights to any materials, including audio-visual elements, graphic elements, the layout and design of such elements, trademarks and other information available on the Website. These elements shall be subject to copyrights, industrial property rights, including rights from the registration of trademarks and rights to databases and, as such, they are subject to contractual legal protection.
Downloading or using in any scope the materials available within the Website shall require each time the written consent of the Service Provider and may not infringe the provisions of these Terms and Conditions and generally applicable law, as well as not infringe the interests of the Service Provider.
Modifying or copying the elements of the Website shall be forbidden.

§17 Final Provisions

In matters not regulated under these Terms and Conditions, the provisions of generally applicable laws shall apply, in particular the Polish Civil Code of 23 April 1964 and the Act on Consumer Rights of 30 May 2014.
These Terms and Conditions shall enter into force as of 19.01.2023, and for users existing before this date, on the 02.02.2023.

CONTRACT WITHDRAWAL TEMPLATE

(this form shall only be completed and sent if you want to withdraw from the contract)

– Addressee: ……….

– I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following services: ……………..

– Reason for withdrawal from the contract (optional): ………………….

– Date of conclusion of the contract: ……………….

– Name and surname of the consumer(s): ………………………………………………

– Address of the consumer(s): ……………………………………………………

– Signature of the consumer(s) (only if this form is sent on paper)

– Date

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